Delivery
Delivery time after the dispatching of the order within Europe is 3-7 working days.
Your orders are delivered by La Poste (and its international partners) or UPS.
You receive an order confirmation and tracking information by email. You can use this information to check the shipping status of your purchase.
Shipping cost
Shipping costs vary depending on the delivery country and shipping service. The delivery cost depends on your country, the size and the weight of the package. Shipping is calculated and displayed in the checkout after the delivery address has been given.
Return
We offer you a 14-day money-back guarantee. You will receive a full refund when we have received the returned unused product in unharmed condition. From this, the return to your account balance may take up to 14 days. The costs of the returns are at the expense of the customer.
Made-to-order products that have been made out of customers measures can not be returned nor cancelled, we only guarantee de fitting.
If you want to return the product, please notify us for return by email to contact@jasminsantanen.com.
Reclamation
If you find any fault in products you have purchased, please contact our customer service by email contact@jasminsantanen.com